Oops! Japan #46 — Refund Isn’t Automatic Don’t Expect Your Train Refund to Happen Instantly

 Oops! Japan #46 — Refund Isn’t Automatic


Don’t Expect Your Train Refund to Happen Instantly


Imagine this: you cancel a Shinkansen ticket via SmartEX and expect the refund to show up right away. But days pass… and still, nothing? You’re not alone.


Several travelers on Reddit have shared a surprising reality:


“I canceled my ticket 3 days ago, but the refund still isn’t there.”

“Be careful — even after cancellation, it can take over a week to get the money back.”


Why the Delay?


SmartEX and other Japanese ticketing services don’t always process refunds instantly.

Credit card transactions can take 5–10 business days.

Some cancellations require manual confirmation.

Holidays or weekends can slow things down.


What You Can Do

Keep your cancellation email as proof.

Check your card statement regularly — it may show up as a reversal rather than a new deposit.

Be patient — if it’s been over 2 weeks, contact customer support.


This kind of delay is normal in Japan’s train ticket systems. It’s not a scam — but it does take time.


🧠 Pro Tip: If you’re canceling close to the departure date, fees may apply. Always check the fine print!

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